1. Provider and acceptance
The service is provided by [[LEGAL NAME]], tax ID [[TAX ID]], with registered address at [[LEGAL ADDRESS]], hereinafter “Neurear360”.
By browsing this site or contracting the service, you accept these terms. If you do not agree, please do not use the site or the service.
The provider identification must be completed before final publication. This document is a draft subject to professional review.
2. Service description
Neurear360 is a commercial intelligence and automation platform. It connects conversation channels, interprets the content of interactions to estimate buying intent, prioritizes opportunities and suggests commercial actions.
The platform is delivered as a cloud service (SaaS). No copy of the software is provided for local installation.
3. Scope: public site and platform
This document distinguishes two areas with different conditions:
- Public site (neurear360.com): informational site with a contact form and interactive demos. Its use is governed by these terms and the Privacy Policy.
- Platform (app.neurear360.com): professional environment requiring authentication. Its use is governed by the service agreement signed between Neurear360 and the customer company.
Where this document conflicts with a signed agreement, the agreement prevails.
4. Eligibility and registration
Contracting is aimed at legal entities and at individuals over 18 with legal capacity to contract on behalf of an organization.
When creating an account, the customer company warrants that the information provided is accurate and that it has sufficient authority to bind it contractually.
5. Accounts, users and credentials
- Access credentials are personal and non-transferable.
- The customer company is responsible for administering its organization users, roles and permissions.
- Any unauthorized use or suspected credential compromise must be reported to us without delay.
6. Permitted use
You may use the platform to manage commercial conversations with people who started the contact or who consented to being contacted, within the scope of your professional activity.
The customer company is responsible for having a valid legal basis for processing its own customers data and for complying with the regulations applicable to its activity.
7. Prohibited use
It is expressly forbidden to use the service to:
- Send unsolicited communications that breach applicable commercial communication rules.
- Impersonate people or companies.
- Distribute unlawful, discriminatory, defamatory or violent content, or content that infringes third-party rights.
- Attempt to access accounts, data or infrastructure belonging to others.
- Reverse engineer, resell the service without authorization, or bypass technical limits.
- Use the service for purposes that contravene personal data protection rules.
Breach allows immediate suspension of access, without prejudice to any other actions available.
8. Artificial intelligence agents
The platform uses artificial intelligence models to interpret messages, qualify prospects and suggest actions. Automated replies are operational suggestions: they do not constitute legal, financial, medical or any other professional advice.
- Human oversight: the customer company may intervene, correct or take over any conversation at any time.
- Accuracy: language models may produce inaccurate or incomplete replies. The customer company must define the cases where a person reviews the reply before it is sent.
- Automated decisions: the platform does not by itself make decisions with legal effects on a person. Commercial and compliance determinations belong to the customer.
The model providers involved, the processing location and the data-for-training policy must be documented by contract.
9. Integrations with WhatsApp, Meta and third parties
The WhatsApp Business connection is made through the official Meta API. Its use is subject to Meta Platforms terms, which are outside Neurear360 control and may change without our involvement.
- The customer company must hold an enabled number and Meta-approved message templates when the conversation requires them.
- Neurear360 does not control Meta availability, policy changes or review decisions.
- Integrations with CRM, ERP or other systems depend on the availability and terms of those third parties.
10. Responsibility for communications
Communications sent to end customers are the responsibility of the customer company, which defines their content, timing and legal basis. Neurear360 provides the tool and does not take part in the commercial decision.
11. Data loaded into the platform
The customer company retains ownership of the data it loads or generates in the platform. Neurear360 processes it exclusively to provide the service and following the instructions received.
Neurear360 does not use customer data for its own purposes outside the service, nor share it with third parties not involved in its operation.
12. Intellectual property
The Neurear360 brand, software, design, copy and code of the site and the platform are owned by Neurear360 or its licensors.
The customer company is granted a limited, non-exclusive, non-transferable and revocable licence, limited to the term of the agreement and the contracted scope.
No rights are acquired over the source code or the platform architecture.
13. Pricing, billing and payments
Prices are quoted in US dollars and are defined in the commercial proposal accepted by the customer.
- Currency and billing period: [[DEFINE BILLING CURRENCY AND PERIOD]].
- Taxes: prices exclude applicable taxes, which will be added under current regulations.
- Late payment: [[DEFINE CONSEQUENCES OF LATE PAYMENT]].
Specific commercial conditions are agreed per proposal and are not published here, to avoid committing to terms that vary per engagement.
14. Renewals, cancellation and suspension
- Renewal: services renew for successive periods unless either party gives notice. [[DEFINE NOTICE PERIOD]].
- Cancellation: the customer company may request termination under the agreed procedure. [[DEFINE PROCEDURE AND PERIOD]].
- Suspension: Neurear360 may suspend access for non-payment, prohibited use, security risk or a competent authority request.
15. Availability, maintenance and support
Neurear360 aims for service continuity and announces scheduled maintenance with reasonable notice.
Interruptions may occur for reasons beyond our control, including those of infrastructure, messaging or model providers.
No availability percentage or guaranteed response times are declared until a signed service level agreement exists.
16. Limitation of liability
To the maximum extent permitted by applicable law, Neurear360 is not liable for indirect damages, lost profits or commercial decisions made based on the information shown by the platform.
Nothing in these terms excludes liability that applicable law declares non-waivable, in particular the obligations of Argentine Consumer Protection Law 24.240 where applicable.
17. Confidentiality
Each party undertakes to keep confidential the other party reserved information accessed in the course of the contractual relationship, and to use it only to perform its obligations.
18. Security
Neurear360 applies reasonable technical and organizational measures to protect information: encryption in transit, per-account isolation and role-based access control.
The customer company is also responsible for security within its own scope: managing its users, safeguarding credentials and controlling the devices used to access the service.
19. Changes to the service and to these terms
Neurear360 may add, change or discontinue features to improve the service. When a change substantially alters the contracted conditions, it will be communicated with reasonable notice.
The version in force of these terms is the one published on this page, with the update date shown at the top.
20. Termination and data deletion
After the contractual relationship ends, the customer company may request the export of its data in a structured format during the agreed period.
Once that period elapses, the data is deleted or anonymized, except what must be kept by legal obligation or to handle claims.
Specific export and deletion periods: [[DEFINE PERIOD]].
21. Governing law and jurisdiction
These terms are governed by the laws of the Argentine Republic.
Any dispute will be submitted to the competent ordinary courts, without prejudice to the rights that consumer regulations grant to consumers. Applicable jurisdiction: [[DEFINE JURISDICTION]].
22. Contact
Questions about these terms: [email protected].
Commercial inquiries: also from the site contact page.